Resume

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Case Studies

Easily access library materials on mobile devices with WorldCat Find.

Impact :Collaborated with product management and engineering to scope, drive alignment, design and launch iOS and Android app in 8 weeks.

Infrastructure Issues Derail Product Development Focus

Impact :Spearheaded the improvement of internal platforms, enhancing operational efficiency across multiple departments including customer support.

Unearthing less obvious but very important customer insights.

Impact :Deepened understanding of customer analytics to create a baseline for customer behavior expectations.